Frequently Asked Questions
If we don’t have the answer you’re looking for, please feel free to email us.
1.What materials are your pallets made of?
Our pallets are primarily made of durable plastic or high-quality wood. We offer both plastic and wooden pallets to meet diverse customer needs.
3. Can you customize pallets for specific requirements?
Yes, we offer OEM and ODM services. Please provide your specifications, including dimensions, load capacity, and design preferences, and we will customize pallets accordingly.
5. Are your pallets compliant with international export standards?
Yes, our wooden pallets are heat-treated and meet ISPM-15 standards for international shipping. Our plastic pallets are also compliant with export regulations.
7. How long does it take to produce and deliver pallets?
Production typically takes 10–15 days after order confirmation, depending on the order quantity and customization requirements. Shipping time depends on the destination.
2. What are the standard sizes of your pallets?
We provide pallets in standard sizes such as 1200x1000mm, 1200x800mm, and 1100x1100mm. Custom sizes are also available upon request.
4. What is the maximum load capacity of your pallets?
Our pallets can support dynamic loads of up to 2000kg and static loads of up to 5000kg, depending on the design and material. For specific load requirements, please consult our sales team.
6.How do you ensure product quality?
We conduct strict quality inspections at every stage of production, from raw material selection to final product testing, ensuring all pallets meet industry standards.
8. Do you offer free samples?
Yes, we can provide free samples, but the customer is responsible for shipping costs. Sample fees may apply for customized pallets.